Our Senior Clinical Team - My Clinical Coach

Our Senior Clinical Team

Dr Ben Coyle
Chief Medical Officer

Dr Ben Coyle is our Chief Medical Officer and is a GP by background. A partner in a practice and GP trainer until 2014. He left to pursue a portfolio career and now combines his ongoing GP clinical work with his work for My Clinical Coaching, his private cosmetic clinic, as well as pursuing some clinical interests.

While working as a GP in Leicester City, Dr Ben also worked for the Leicester City Clinical Commissioning Group as the GP Mentor for Cardiovascular Disease, clinically leading a programme in which city GPs and Practice Nurses were upskilled to confidently manage cardiovascular conditions, especially atrial fibrillation and heart failure, in primary care. An award winning programme, the upskilling led to over a 100% increase in the number of people diagnosed with atrial fibrillation, and through better management many strokes have been prevented and associated ill-health avoided.

Prior to this he worked as an interim Medical Director for Leicester City Community Health Service and served as the Clinical Lead for the Urgent Care Centre in Leicester.

Wendy Norton
Director of Clinical and Customer Operations

As Director of Clinical and Customer Operations, Wendy has operational and developmental responsibility for our team of remote Clinical Health Coaches, and Customer Service team.

Wendy is a Registered Nurse with over 30 years of experience in both public and private practice areas; working primarily in Intensive Care and Surgical Directorates, Wendy trained as a Clinical Health Coach in the USA in 2001. Since then she has built and led several services delivering Shared Decision Making or Long-Term Condition management programmes through Clinical Health Coaching, working with both private and NHS patients.

Recent roles include; Head of Health Coaching at Totally Health, Senior Manager, BUPA Provider Management, Clinical Service Manager, BUPA Healthcare Commissioning and Lead Service Manager BUPA Health Dialog.

Rachael Metcalfe
Clinical Health Coach

Rachael has been working as a Clinical Health Coach at Totally Health for the past four years being one of the founder members of the team. As a Clinical Health Coach she supports people with long term conditions, helping them manage their everyday life and look at positive behaviour change to give them the knowledge and confidence to regain control over their life rather than their condition controlling them.

Rachael is a registered nurse having been qualified for nearly 20 years. She spent many years working in surgical theatres specialising in anaesthetics, for South Tees NHS trust, and Medway Foundation Trust however in the years preceding joining Totally Health she worked for NHS Direct at North Tees NHS trust as a senior advisor. It was this telephone based role helping the public with any health issues that they required support and advice with that gave Rachael the essential skills and experience necessary to transition to the role of Clinical Health Coaching.

Janice O'Neill
Clinical Health Coach

Janice is a Registered nurse with over thirty years’ experience in a variety of settings including the NHS, private practice and overseas. Janice has worked in a number of clinical settings including Critical care, Accident and Emergency and Oncology. She has over five years’ experience as a clinical health coach.

Janice is qualified in Ophthalmic, Critical care, cancer and Palliative care nursing. She has recently completed a Diploma in Health coaching

Janice’s recent roles include: Oncology nurse adviser BUPA, Sister critical care, North Cheshire NHS trust. Sister Critical care BMI hospital Harrow. Clinical Lead, Accident and Emergency Saudi Arabia.

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