Our Senior Clinical Team - My Clinical Coach

Our Senior Clinical Team

Wendy Norton
Director of Clinical and Customer Operations

As Director of Clinical and Customer Operations, Wendy has operational and developmental responsibility for our team of remote Clinical Health Coaches, and Customer Service team.

Wendy is a Registered Nurse with over 30 years of experience in both public and private practice areas; working primarily in Intensive Care and Surgical Directorates, Wendy trained as a Clinical Health Coach in the USA in 2001. Since then she has built and led several services delivering Shared Decision Making or Long-Term Condition management programmes through Clinical Health Coaching, working with both private and NHS patients.

Recent roles include; Head of Health Coaching at Totally Health, Senior Manager, BUPA Provider Management, Clinical Service Manager, BUPA Healthcare Commissioning and Lead Service Manager BUPA Health Dialog.

Rachael Metcalfe
Clinical Health Coach

Rachael has been working as a Clinical Health Coach at Totally Health for the past four years being one of the founder members of the team. As a Clinical Health Coach she supports people with long term conditions, helping them manage their everyday life and look at positive behaviour change to give them the knowledge and confidence to regain control over their life rather than their condition controlling them.

Rachael is a registered nurse having been qualified for nearly 20 years. She spent many years working in surgical theatres specialising in anaesthetics, for South Tees NHS trust, and Medway Foundation Trust however in the years preceding joining Totally Health she worked for NHS Direct at North Tees NHS trust as a senior advisor. It was this telephone based role helping the public with any health issues that they required support and advice with that gave Rachael the essential skills and experience necessary to transition to the role of Clinical Health Coaching.

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